General Terms and Conditions

These general Terms and Conditions are applicable to any use of the website www.dutchleaf.com, to any services available on the site and to any and all offers, orders and agreements connected therein. The Terms and Conditions shall be applicable in addition to the Terms of Use, available on the site. In case of any inconsistency between the Terms and Conditions and the Terms of Use, the Terms and Conditions shall prevail.

Article 1 - General

You acknowledge and guarantee that by using the services you have reached the age of 18 years.

1. You undertake to duly comply with all instructions stated on the site by, among other things, providing true, accurate, current and complete information about yourself.
2. You undertake to update information about yourself within ten (10) days of any changes.

Article 2 - No unlawful or prohibited use

You undertake not to use the services for illegal purposes or contrary to these Terms and Conditions and the Terms of Use or any, if such is the case, other applicable terms.

Article 3 - Restriction/termination

Dutch Leaf B.V. reserves the right, in its sole discretion, to terminate your access to all or any part of the services at any time for any reason whatsoever without prior notice or liability. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms and Conditions and/or Terms of Use, (b) requests by law enforcement, (c) unexpected technical or security issues or problems, and (d) extended periods of inactivity.

Article 4 - Account

You will receive a password and account designation upon completing the registration form on the site. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify www.dutchleaf.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Dutch Leaf B.V. can not and will not be liable for any loss or damage arising from your failure to comply with this article. You hereby agree to indemnify and hold harmless Dutch Leaf B.V. against any and all claims which might be incurred as a consequence of any use or abuse by any unauthorized person of your password or account.

Article 5 - Offers/ Agreement

All offers made by Dutch Leaf B.V. are without commitment until you have received the acknowledge of acceptance from Dutch Leaf B.V., by which the agreement is concluded. You are aware of the technical steps leading to the conclusion of the agreement, whether the agreement shall be archived and is accessible, and the languages in which the agreement can be drawn up. Dutch Leaf B.V. is not obliged to supply information to you with respect to the above prior to the conclusion of the agreement.

Article 6 - Delivery and shipping info

For information about shipping costs and time of delivery, please also visit our shipping info page. In any event the time of delivery has a maximum of thirty days. In case Dutch Leaf B.V. is not able to deliver the product(s) within thirty days, Dutch Leaf B.V. shall inform you immediately in writing (e-mail, fax or letter) in which case you are entitled to terminate the agreement by notifying such in writing (e-mail, fax or letter) to Dutch Leaf B.V.. We shall refund any money paid to you within thirty days, without incurring any other or further liability.

Article 7 - Risk during Transportation

During the transportation of the product(s) Dutch Leaf B.V. will carry the risk of damage, theft or loss. At the moment of delivery of the product(s) the risk passes to you.

Article 8 - Cooling-off period

After receiving the products, you are entitled to terminate the agreement within 14 days provided that the products are still factory sealed. You have to inform Dutch Leaf B.V. via e-mail and have to return the products immediately. You bare the risk during this transportation. In the event payments have already been made, Dutch Leaf B.V. shall, after receiving the products concerned, refund the money of this agreement to you within thirty days. Your postage costs for returning the products will not be refunded.

Article 9 - Warranty

1. Complaints with respect to the delivered products will only be handled if returned to Dutch Leaf B.V. within 30 days of delivery of the products, with a detailed description of the nature and extent of the concerning defect. After this period has expired, the delivered products are deemed to have been found satisfactory and the delivery has been unconditionally accepted.

2. If Dutch Leaf B.V. is of the opinion that a complaint is justified, it is obliged only to deliver replacement products as soon as possible without you being entitled to compensation for any damages. The costs of both return consignments, repair and/or replacement will be paid by Dutch Leaf B.V..

3. The warranty referred to in this article will not be applicable in the event that the defect has been fully or partially caused by any incorrect, improper, careless or incompetent use and/or if you have made any modifications to the products.

Article 10 - Liability

1. Dutch Leaf B.V.’s liability is limited to the warranty stated in article 9. In any event the liability of Dutch Leaf B.V. resulting from the delivery of defective products will be limited to direct damages up to the amount of the price stipulated for the products concerned. Liability for indirect damages is excluded unless the damages are due to our willful intent or gross negligence.

2. Without prejudice to article 10 section 1, Dutch Leaf B.V. will not be liable in the event that the defect has been fully or partially caused by any incorrect, improper, careless or incompetent use and/of if you have made any modifications to the products.

3. You hereby agree to indemnify and hold harmless Dutch Leaf B.V., its subsidiaries, affiliates, directors, agents or any other party involved in creating, producing, or delivering of the website or the services against any and all claims of third parties due to or arising out of your use of the services and/or your violation of the Terms and Conditions.

Article 11 - Evidence

The administration of Dutch Leaf B.V. counts as, unless the contrary is proven, conclusive evidence of the orders which are given by you, your payments to Dutch Leaf B.V. and the services. You acknowledge that electronic communication can be used in evidence.

Article 12 - Customs

Dutch Leaf B.V. can not guarantee that customs will not confiscate the products ordered by you. If such is the case Dutch Leaf B.V. will not refund any payments to you.

Article 13 - Payment

1. For information about shipping costs and time of delivery, please visit our Check Out page.

2. In the event of non-payment for whatever reason, you will automatically be in default and will owe the legal interest on the total amount invoiced from the date due and all expenses of the collection of payments incurred by Dutch Leaf B.V..

Article 14 - Miscellaneous

1. Dutch Leaf B.V. reserves the right to modify these Terms and Conditions at any time. Such modifications shall be effective immediately upon posting of the modified Terms and Conditions.

2. These Terms constitute the entire agreement of the parties and supersede any and all prior and contemporaneous agreements of the parties relating to the subject matter. If any provision of these Terms is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Terms, all of which shall remain in full force and effect.

3. These Terms are governed by the laws of the Netherlands. The district court in Amsterdam has the exclusive jurisdiction regarding any and all disputes relating to these Terms.