You are of course always welcome to visit our beautiful showroom by appointment. And as we say here in Brabant: the coffee is ready! To ensure that we can speak to you, it is recommended to make an appointment in advance via one of our contact options which can be found on our Contact and Service page.

Unfortunately not. This website is exclusively intended for individuals who work in the trade of tobacco and related products and who are eighteen years or older (for the Netherlands). It is prohibited to consult the content of this website by individuals who are minors, and/or not active in the trade of tobacco and related products. The content of this website can only be accessed with a verified account.

First of all, don't panic. When you open the login window (after clicking on the account icon at the top right, next to the shopping cart) you can reset your password via the ''forgotten password?'' button. After entering and confirming e-mail address known by Dutch Leaf, you will receive a link to reset your password. Didn't receive an email? Please also check your spam/junk folder. It is also possible that the e-mail address you entered is not known to us. If it does not work, you can always contact us via one of our contact options, which can be found on the Contact and Service page.

If you see a notification: 'We see you as a robot, please contact our support', stop trying to log in. There were to many attempts to log in, which failed.
The best way to solve this is to wait at least 2 hours to try again.
Please make sure you are using the right credentials.

Great idea! It is recommended to change your password every 3 months. First of all, make sure you are logged in. Then go to ''my account'' by clicking on the account icon (next to the shopping cart). In this menu you can then change your password under ''my profile'' and then click on ''change password''. Then follow the instructions. Can't remember your password? First of all, don't panic. When you open the login window (after clicking on the account icon at the top right, next to the shopping cart) you can reset your password via the ''forgotten password?'' button. After entering and confirming e-mail address known by Dutch Leaf, you will receive a link to reset your password. Didn't receive an email? Please also check your spam/junk folder. It is also possible that the e-mail address you entered is not known to us. If it does not work, you can always contact us via one of our contact options, which can be found on the Contact and Service page.

At this moment, we do not have a mobile app to order products from. Do you like to order your products on a mobile device? Did you know you can access our dealerportal in the browser of your mobile device of choice? Our webstore is optimized for mobile devices which provides you a smooth experience, even on a small screen.

At the bottom of this page you can subscribe to our newsletter. If it doesn't work, you can always get in touch with one of the contact options found on the Contact and Service-page.

If you open the newsletter in your e-mail application, you can unsubscribe via the button at the bottom of the page in the message. If it doesn't work, you can always contact us via one of our contact options on the Contact and Service page.

You can use our website at any moment and view and order products, view your orders, and see ongoing promotions and discounts. You can also order customized products on our website, with the logo of your business, for example.

If new information is available, you can display this by pressing the SHIFT+F5 keys at the same time. This is how you refresh the memory in your internet browser. Can't figure it out? Please contact the IT department.

If your order exceeds €250.00 ex VAT, it will be eligible for free shipping (only for destinations in the Netherlands). Your shopping cart show the standard domestic shipping costs. If your shopping cart is over €250 ex VAT, the shipping costs will disappear (for destinations within the NL only). The shipping costs for international shipping depend on the weight, circumfence, and destination address. Please take into account that there is not a fixed rate for international shipping at this moment.

At this moment, domestic shipping costs are €25.95 per order (including handling and administration) for orders below €250.00 ex VAT.

Shipments with a destination within the Netherlands or Belgium can be tracked via PostNL (with the exception of pallets). You will receive the track & trace code by e-mail after your order has been processed. Is it a large order or a shipment with a final destination outside the Netherlands or Belgium? Then we will personally inform you about parcel tracking.

Shipments with a destination within the Netherlands or Belgium can be followed through our partner PostNL (excluding pallets). You will receive your personal track and trace code per e-mail after completing your order.

Absolutely. Would you like to know more about this? Ask your question using one of our contact options, which can be found on the Contact and Service page.

If you complete your order before 3:00 PM, you will receive your order the next day (Mon-Fri) (with the exception of national holidays) for a delivery address withinin the Netherlands. For foreign shipments you can look up the estimated delivery time via the track & trace code. Did you not receive a track & trace code? Get in touch via one of our contact options on the Contact and Service page.

Usually, this is due to a nationwide ban by the government on selected products within a particular country. If a certain country has a ban on certain products, Dutch Leaf will automatically prevent you from ordering these products.

Of course you can always place your order with us by telephone or e-mail, although, it is much easier to order online via our website. When you register as a customer, your account is created and you receive a unique login code. With your account you can log in and you have the option to always order where and when it suits you. After placing your online order you will receive the order confirmation by e-mail. If it doesn't work, you can always get in touch via one of our contact options on the Contact and Service page.

You can cancel your order by contacting us via one of our contact options on the Contact & Service page. Try to approach us on the same day. We will do our best to cancel or make changes to your order. In case your order has already been dispatched, we can unfortunately no longer make changes. In this case, you can consult our Returns and Warranty page.

If your business is located in a country other than the Netherlands, we unfortunately cannot provide any products containing tobacco. If your business is located in the Netherlands, please read the following:
Since May 20th, 2019, the Dutch government will regulate tobacco sales within the Netherlands. This is accomplished by means of a Track & Trace system. To ensure that you can continue to order tobacco from Dutch Leaf B.V., we require a number of details from you. This concerns your Economic Operator Identity (EO_ID) and your Facility Identity (F_ID). For more information about this, visit this page.

You have the option to pay directly via iDeal, pay in advance by wire transfer, or pay afterwards by invoice (national orders only). For international orders, we currently only provide a wire tranfser option.

For questions about item availability, you can contact us via one of our contact options, which can be found on the Contact & Service page.

Your (company) logo on a product? Dutch Leaf can help you with this! For contact, information and ordering custom products, visit our custom page or send a message to custom@dutchleaf.com

All orders are in a secure environment. Dutch Leaf therefore guarantees that you can pay safely.

Try to reach out to us on the same day. We will do our best to cancel or make changes to your order. When your order has already been dispatched, we can no longer make any changes. In this case you can consult our returns and warranty page.

After you have added all your desired products to your shopping cart, visit your shopping cart. You can then enter your discount code in the empty field and then click on apply. If it does not work, you can always contact us using one of our contact options, which can be found on the Contact & Service page.

Do you have a question about returning products, or would you like to know more about our terms regarding this? You will find answers to these questions on the Returns & Warranty page.

Tobacco products ordered at Dutch Leaf for which a new excise duty rate applies can be returned up to one month after the duties have taken effect. After this period we can no longer accept returns of tobacco products (this only applies to businesses located in the Netherlands).

If you are not satisfied with your purchase, you can return it to us within 14 days. Some products are subject to exceptions. Unfortunately, we cannot handle these products in the return process. Consult our Returns and Warranty page.

Please send the damaged goods back to us. For more information about returns, visit our Returns and Warranty page.

View our return policy on the Returns and Warranty page.

Check whether the packing slip matches what you received. Are you still missing any goods? Please contact us via one of the contact options. Do you want to know how our return procedure works? Then visit the Returns and Warranty page here.

Usually this is due to a nationwide ban by the government on selected products within a particular country. If a certain country has a ban on certain products, Dutch Leaf will automatically prevent you from ordering these products.

We will report batteries and products containing batteries that you have ordered to Bebat. Visit the Bebat website for more information.

Your customers can donate their discarded e-cigarettes and/or batteries themselves to the small chemical waste or a Stibat collection point. As an e-cigarette seller in the Netherlands, you are officially obliged to be a collection point for discarded batteries that is affiliated with Stibat. Visit the Stibat website for more information.

Bulk discounts are visible on the product page (when you view a product). If volume-based prices are available, they will appear on this page.

Visit the product page (by clicking on a product) and you will find the specifications in the product description. Are you looking for information you can't find? Please contact us via one of the contact options on the Contact & Service page.

Absolutely. Our custom team is ready to help you. Visit our Custom page for more information or send an e-mail.

You can see the current stock on the product page (by clicking on a product). This page then showcases whether the item is in stock and an indication of how much of it. Do you want get notified when a product is restocked? Please contact us via one of our contact options, which can be found on the Contact & Service page.

Please have a look at our Terms and Conditions for more information regarding payments.

All displayed prices on this website are ex. VAT.

You will receive your invoices by email. Can't find your invoice or do you have another question? Then choose one of our contact options, which can be found on the Contact & Service page.

Important note: This content is only relevant for customers based in The Netherlands. Unfortunately, we cannot sell products containing tobacco to countries other than the Netherlands.
Since May 20th, 2019, the Dutch government will regulate tobacco sales within the Netherlands. This is accomplished by means of a Track & Trace system. To ensure that you can continue to order tobacco from Dutch Leaf B.V., we require a number of details from you. This concerns your Economic Operator Identity (EO_ID) and your Facility Identity (F_ID). For more information about this, visit this page.