If new information is available, you can display it by holding down the SHIFT+F5 keys simultaneously. This refreshes the memory in your internet browser. Can't figure it out? Then contact the ICT department.

Great Good idea! It is safer to change your password every 3 months. First, make sure you are logged in. Then go to ''my account'' by clicking on the account icon (next to the shopping cart). In this menu you can then change your password under ''my profile'' and then click on ''change password''. Then follow the instructions. Have you forgotten your password? First, don't panic. When you open the login window (the account icon at the top right) you can reset your password via the ''forgotten password'' button. After filling in and confirming the known e-mail address, you will receive a link to reset your password. Didn't receive an e-mail? Then also check your spam/junk folder. It is also possible that the e-mail address you entered is not known to us. If you are unable to do so, you can always contact us via one of our contact options that can be found on the Contact and Service page .idea! It is recommended to change your password every 3 months. First of all, make sure you are logged in. Then go to '' my account '' by clicking on the account icon (next to the shopping cart). In this menu you can then change your password under ''my profile'' and then click on ''change password''. Then follow the instructions. Can't remember your password? First of all, don't panic. When you open the login window (after clicking on the account icon at the top right, next to the shopping cart) you can reset your password via the ''forgotten password?'' button. After entering and confirming e-mail address known by Dutch Leaf, you will receive a link to reset your password. Didn't receive an email? Please also check your spam/junk folder. It is also possible that the e-mail address you entered is not known to us. If it does not work, you can always contact us via one of our contact options, which can be found on the Contact and Service page .

If you order before 15:00, you will receive your order the next day (Mon-Fri) (except national holidays) for a delivery address in the Netherlands. For international shipments, you can find the estimated delivery time via the track & trace code. Did you not receive a track & trace code? Then you can contact us via one of our contact options that can be found on the Contact and Service page .

If you get the message: 'We see you as a robot, please contact our support', there have been too many failed attempts to log in. This is a standard security measure. It is best to wait a few hours before trying to log in again.

As of May 20, 2019, the government regulates tobacco sales in the Netherlands. They do this by means of a Track & Trace system. In order to ensure that you can continue to order tobacco from Dutch Leaf, we need some information from you. This concerns your Economic Operator Identity (EO_ID) and your Facility Identity (F_ID). For more information, please consult our page about this here .

If you order before 15:00, you will receive your order the next day (Mon-Fri) (except national holidays) for a delivery address in the Netherlands. For international shipments, you can find the estimated delivery time via the track & trace code. Did you not receive a track & trace code? Then you can contact us via one of our contact options.