Possibility of return

If you wish to return a product to Dutch Leaf, this is possible under certain conditions.

To do this, follow the steps below:

1. Please check Dutch Leaf's Frequently Asked Questions page to see if your issue can be resolved there.
2. Please check the product manual one more time to find the solution there.
3. Still no solution? Our front office staff will help you further. You can reach them via email: info@dutchleaf.com or via our telephone number: 013-5722959.
4. Report the return via the online return form . Our colleagues will then process your return.
5. If the return is approved, you will receive a completed and signed form with the reply number. We will not accept the return under this form and will charge return costs. Please note! If the form is not signed
   Due to our employee we cannot process this and we will charge
   Shipping costs will be charged.
6. When you fill out the return form, you must always take into account the packing instructions. Your package can be returned if you do not take this into account. We will charge shipping costs for this.
7. We aim to process your return within 5 working days at the returns department.
8. We aim to process any credit within 10 working days.

Which products are not covered by the return guarantee?

• Excise products.
• Products that are no longer in the
  original packaging .
• Products where the seal has been broken.
• Have the products been used ?
  We cannot take these back.
• Items that have a sticker with consumer prices that cannot be removed .
• Products with a best before date ,
  or the expiration date has passed.
• Products without proof of purchase from Dutch Leaf.

Dutch Leaf Warranty Provisions

• Complaints regarding delivered products will only be handled
  when the return is returned to Dutch Leaf within 14 days after delivery. After that period, Dutch Leaf considers the products as
  delivered with satisfaction and the delivery has been unconditionally accepted by you;
• If Dutch Leaf believes that your complaint is justified, the company is only obliged to provide replacement product(s) as soon as possible.
  deliver. You are not entitled to any compensation, nevertheless
  Dutch Leaf will bear the costs for shipments, repairs and/or replacement;
• The warranty referred to in this article does not apply; in the event that the defect is wholly or partly caused by incorrect, improper, careless or unskilled use and/or if you have any
  has made any changes to the products itself.
• Items that have not been sent using the returns form can be obtained by contacting our returns department.
• When products are not collected at the Post NL point and are
  If returned to Dutch Leaf it is not possible to get your money back.
• Please ensure that the returned product is clean at all times!

Warranty conditions E-smoking products Dutch Leaf

• These warranty conditions apply to all E-smoking products, unless otherwise stated.
  indicated:
• Entire packages will not be processed;
• Batteries (6 months warranty) and chargers (24 months warranty) are covered by the
  warranty upon presentation of the purchase receipt or invoice.
• Damaged or dropped batteries are excluded from the warranty;
• No warranty can be given on consumables. This includes items such as mouthpieces, clearomizers, atomizers, coil heads, cartridges etc.
• All items that come into contact with E-liquid are excluded from the warranty.