Frequently asked questions at a glance
General
How long will it take for my order to be delivered?
Can I, as a private individual, also place orders at this B2B webshop?
I forgot my password. What now?
I get a message that I am a robot.
How do I change my password?
Is there a Dutch Leaf app?
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Delivery
How do I qualify for free shipping?
How much does it cost to ship my order to an address in the Netherlands?
Can I track my shipment?
Where is my shipment?
Is it possible to have an order delivered to an address outside the Netherlands?
How long will it take for my order to be delivered?
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Orders
Why can't some products be shipped to an address abroad?
How do I place an order?
How do I cancel an order?
Why can't I order tobacco?
What payment methods are there?
How can I see when an item will be back in stock?
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Returns
How do I return a product?
Can tobacco products also be returned?
How long is the cooling-off period?
(Some of) my items are damaged upon receipt, what now?
Return Policy
There are some products missing from my delivered order. What now?
Products
Why can't some products be shipped to an address abroad?
How do I deal with used batteries? (Belgium)
How do I handle used batteries? (Netherlands)
How can I receive a volume discount?
Where can I find the specifications of a product?
I would like a product with my logo on it. Is this possible?
How can I see if a product is in stock?
Financial
What is the payment term?
Are the prices shown inclusive or exclusive of VAT?
Where can I view my invoices?
Track & Trace Tobacco
How do you order tobacco from Dutch Leaf?
Does track and trace also apply to tobacco substitutes?
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