If you place your order before 3:00 PM, you'll receive it the next day (Mon-Fri) for delivery addresses within the Netherlands, excluding national holidays. For international shipments, you can check the estimated delivery time using the track & trace code. Haven't received a track & trace code? Feel free to reach out via one of the contact options listed on our Contact and Service page.

This website is exclusively intended for individuals engaged in the trade of tobacco and related products who are eighteen years or older. Accessing the content of this website is prohibited for individuals not involved in the trade of tobacco and related products and those under eighteen years of age. The content of this website is only accessible with a verified account.

First of all, don’t panic. When you open the login window (the account icon at the top right), you can reset your password via the "forgot password" button. After entering and confirming your registered email address, you’ll receive a link to reset your password. Didn’t receive an email? Please check your spam/junk folder as well. It’s also possible that the email address you entered is not registered with us. If you're still having trouble, feel free to contact us through one of the options listed on our Contact and Service page.

If you receive the message: 'We see you as a robot, please contact our support,' it means there have been too many failed login attempts. This is a standard security measure. You’ll need to wait a few hours before trying to log in again.

Great idea! It’s safer to change your password every three months. First, make sure you’re logged in. Then, go to "My Account" by clicking the account icon (next to the shopping cart). In this menu, you can change your password under "My Profile" by selecting "Change Password" and following the instructions.

If you don’t remember your password, don’t panic. Open the login window (the account icon at the top right) and use the "Forgot Password" button to reset it. After entering and confirming your registered email address, you’ll receive a link to reset your password. Didn’t receive an email? Check your spam/junk folder. It’s also possible that the email address you entered isn’t registered with us. If you’re still unable to resolve the issue, feel free to contact us via one of the options on our Contact and Service page.

Currently, there isn’t a dedicated app for purchasing products. Prefer ordering on your smartphone? You can visit dutchleaf.com in your mobile browser and even add dutchleaf.com as an app shortcut to your smartphone. Convenient, right?

For orders of €250.00 or more, you qualify for free shipping (applies to deliveries within the Netherlands only). The checkout will initially display shipping costs, but these will be removed if your order total exceeds €250.00 excluding VAT. Shipping rates for orders outside the Netherlands depend on the weight, size, and destination of the shipment, and there is no fixed price for these. Please keep this in mind.

As of 08-01-2024, we charge €24.95 for shipping within the Netherlands (including handling and administrative fees) for orders below €250.00 excluding VAT.

Shipments with a destination in the Netherlands or Belgium can be tracked via PostNL (excluding pallets). The track & trace code will be sent to you by email once your order has been processed. Is it a large order or a shipment destined outside the Netherlands or Belgium? In that case, the delivery details will be coordinated personally.

Shipments with a destination in the Netherlands or Belgium can be tracked via PostNL (excluding pallets). The track & trace code will be sent to you by email once your order has been processed. For large orders or shipments destined outside the Netherlands or Belgium, delivery details will be coordinated personally. If you’re unable to track your shipment, please contact us through one of the options listed on the Contact and Service page.

Of course. Would you like more information about this? Feel free to ask your question via one of the contact options listed on the Contact and Service page.

If you place your order before 3:00 PM, you'll receive it the next day (Mon-Fri) for delivery addresses within the Netherlands, excluding national holidays. For international shipments, you can check the estimated delivery time using the track & trace code. Haven't received a track & trace code? Feel free to contact us via one of the options listed on the Contact and Service page.

This is usually due to a national ban imposed by the government on selected products within a specific country. If a country prohibits certain products, Dutch Leaf ensures that you cannot order these items.

You can always place your order with us via phone or email, but it's much easier to order online through our website. When you register as a customer, your account will be created, and you'll receive a unique login code. With your account, you can log in and place orders anytime, anywhere. After placing your online order, you'll receive an order confirmation via email. If you encounter any issues, feel free to contact us through one of the options listed on the Contact and Service page.

You can cancel an order by contacting us via one of our contact options. Please try to reach out to us on the same day. We will do our best to cancel or adjust your order. If your order has already been shipped, unfortunately, we cannot make any changes. In this case, you can refer to our Returns and Warranty page.

Since May 20, 2019, the government has regulated tobacco sales in the Netherlands through a Track & Trace system. To ensure you can continue ordering tobacco from Dutch Leaf, we require certain information from you. This includes your Economic Operator Identity (EO_ID) and Facility Identity (F_ID). For more information, please refer to the question 'Tobacco, Track & Trace, and Atos registration' elsewhere on this page.

You have the option to:

• Pay directly via iDeal **,
• Pay in advance via IBAN transfer,
• Or pay afterward via invoice.

** iDeal was temporarily unavailable. As of 06-12-2024, iDeal is active again through VIVA Payments.**

For questions about stock availability, you can contact us via one of the options listed on the Contact and Service page.

Do you have a question about product returns or are you curious about the terms and conditions? You can find answers to these questions on the Returns & Warranty page. Alternatively, you can download a PDF of our return policy here.

Tabaksproducten waarbij een nieuw accijnstarief geldt kunnen tot één maand na ingang van het tarief geretourneerd worden. Na deze periode nemen wij geen tabaksproducten meer retour.

If you're not satisfied with your purchase, you can return it to us within 14 days. Some products are exceptions and cannot be processed in the return process. Please consult our return policy (PDF) for more details.

Return the damaged items to us as soon as possible. Please refer to our return policy (PDF) for more details.

Download our return policy here (PDF format).

Check if the packing slip matches what you've received. If it doesn't, please contact us via one of the contact options. Want to know how our return procedure works? Visit our Returns and Warranty page here.

This is usually due to a national ban imposed by the government on selected products within a specific country. If a country has a ban on certain products, Dutch Leaf ensures that you cannot order those items.

We will take the batteries (included with the products you purchased) to Bebat for proper disposal. For more information, please refer to the Bebat website.

Your customers can dispose of their discarded e-cigarettes at small chemical waste collection points or Stibat drop-off locations. As an e-cigarette seller, you are officially required to be a drop-off point for discarded batteries that is registered with Stibat. For more information, please refer to the Stibat website.

Bulk discounts are only visible on the product page (when you view the product). If bulk pricing is available, it will appear on that page.

Visit the product page (by clicking on a product), and you will find the specifications in the product description. If you're looking for information you can’t find, please contact us via one of the contact options.

Yes, this is definitely possible at Dutch Leaf. Our custom team is ready to assist you. Check out our page about custom products here or send an email.

You can see the current stock status on the product page (by clicking on a product). This page will indicate whether the item is in stock and how many units are available. Want to know when an item will be back in stock? Please contact us via one of the contact options listed on the Contact and Service page.

Please refer to the Terms and Conditions page for information about the payment term.

All prices displayed on this website are excluding VAT.

You will receive invoices via email. You can view your invoices in the "Invoice History."
If you can't find your invoice or have any other questions, please choose one of our contact options.

Since May 20, 2019, the government regulates tobacco sales in the Netherlands through a Track & Trace system. To ensure you can continue ordering tobacco from Dutch Leaf, we need some information from you. This includes your Economic Operator Identity (EO_ID) and Facility Identity (F_ID). For more information, please refer to the question 'Tobacco, Track & Trace, and Atos registration' elsewhere on this page.

As of May 20, 2024, tobacco substitutes are also subject to the Track & Trace regulation. PAUCHO herb mix was exempt from this rule until that date. To order tobacco substitutes now, you will need an F ID and EO ID, just like with tobacco products. For more information,

please refer to the question 'Tobacco, Track & Trace, and Atos registration' elsewhere on this page.

If you haven't created an EO_ID and F_ID yet, you can easily do so online. Go to this website, and then click on "Register" in the top-right corner of the screen. After that, the registration screen (create an account) will open, where you can register as an Economic Operator. Fill in the following fields:

Company Name (your company name)

Address (your full business address)

Country

Global Location number (GS1) (optional!)

Type (select from drop-down menu)

VAT number

Once you've filled in your company details, you can complete the account information. The important fields are ‘User Email’, ‘User First Name’, ‘User Last Name’, and ‘User Telephone’. You'll need some of this information later to log in. Then click on CREATE, and your account will be created. Check your email inbox for your EO_ID and confirmation code after registration.

How to create an F_ID:
Log in to this website with your email (User Identifier) and password. You'll land on the homepage. On the left side, you’ll see a taskbar. Click on the "Facilities" section in this taskbar.

To register your business, click on "New Facility." In the next screen, fill in the visiting address, country, your EO_ID, and the type of participant you are. Then click CREATE, and your business will be registered.

Where should I send my EO_ID and F_ID?
To ensure that you can still order tobacco from Dutch Leaf after May 19, 2019, please send an email to info@dutchleaf.com. In the email, mention:

The email address you used to register with Dutch Leaf

Your company name as registered with Dutch Leaf

The municipality where your business is located

Your EO_ID

Your F_ID

Your VAT number